Home' Clubs and Pubs Manager : Winter 2016 Contents 60 • CLUBS AND PUBS MANAGER WINTER 2016
In 2002, despite recommendations from a Coronial Inquest
calling for a 'working party' to devise guidelines for live
event promoters with the intention that they be adopted as
a 'National Code of Conduct', nothing formally exists today.
The lack of formal codes of conduct or minimum standards
for event planning and operations, including security
operations (ideally based on ISO 31000 Risk Management)
and the lack of an overall body to regulate standards
continues to be an issue for the industry.
In the United Kingdom, The Purple Guide to Health, Safety
and Welfare at Music and Other Events, drawn up by the
Events Industry Forum in consultation with the United
Kingdom events industry, has been touted by some within
the industry as something that we should aspire to. The
guide goes beyond compliance with the Work Health
and Safety Act, and covers not only legislation and good
practice for health and safety, but also other legislation and
good practice across the industry.
Having a team of security personnel who are well trained
and experienced is fundamental to providing a safe and
secure environment for all.
The issue of training for security personnel, particularly
those working in and around licensed premises, has
recently been the subject of significant public scrutiny.
Successive reports by coroners investigating the
deaths of patrons during, or as a result of, restraint
or intervention by security personnel in the course of
incident control have highlighted the importance of
having well-trained security personnel.
In February 2016, the Australian Skills Quality Authority
(ASQA) released the findings of its strategic review of
security industry training. The review was triggered by
coroners in several jurisdictions expressing concerns over
public safety as a result of poorly trained personnel. Among
ASQA's findings included the prevalence of short courses,
which do not allow people to gain the required skills and the
need for consistent training across the country.
ASQA's report reaffirmed the critical importance of well-
trained security personnel in providing a safe and secure
environment, but what does this training look like?
Effective club and pub security personnel are those who can
communicate clearly and effectively, who are personable
and friendly, and can talk to patrons without appearing to be
threatening or intimidating. Yet, when action is necessary,
they are able to do so in a calm and efficient manner.
This now brings us to cost. We all know the saying, 'you get
what you pay for'. It's worth really considering this before
you choose the lowest-cost provider.
If there are significant variations in the quotes you receive,
make sure that you understand the reasons for these
variations. What is the level of service they will provide?
What experience do they have? What is the quality of the
personnel they will provide?
It may be that in offering you the lowest possible price, they
are cutting corners. Remember, the implications of making
the wrong decision will impact negatively on your staff,
patrons and business reputation.
If you do choose to go with the lowest-cost provider, make
sure that you get an assurance from the provider that they
fully comply with federal workplace laws. What can happen
is that the personnel employed to work at your venue are
underpaid or misclassified as independent contractors.
The Fair Work Ombudsman has been very active in auditing
security employers to ensure that they comply with their
So, if you're choosing a security provider offering the lowest
price without conducting the appropriate due diligence, you
may become an accessory to a breach of Section 550 of
the Fair Work Act 2009, which can expose you personally,
along with your organisation, to hefty financial penalties.
EFFECTIVE CLUB AND PUB
ARE THOSE WHO CAN
AND EFFECTIVELY, WHO ARE
PERSONABLE AND FRIENDLY,
AND CAN TALK TO PATRONS
TO BE THREATENING OR
INTIMIDATING. YET, WHEN
ACTION IS NECESSARY,
AND EFFICIENT MANNER
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